Delivery Manager

Dura Digital is growing, and we need amazing talent like you to join our team of creative, innovative, and caring consulting professionals to achieve our vision to make our clients’ digital future a reality.    If you are passionate about helping organizations achieve their goals of digital transformation, and you dream about building a company that excels in everything it does and never stops improving, you have found the right team. 

You are applying to an organization that is founded on creativity, challenging technological boundaries, and providing our customers with amazing solutions. We challenge the status quo, create unforgettable experiences, and deliver innovation to ultimately realize your digital potential. With your active involvement, creativity, and support, Dura Digital will continue to achieve and surpass its goals.

DELIVERY MANAGER - MICROSOFT

We are seeking a dynamic and experienced Delivery Manager to oversee and drive the successful delivery of projects for our key client, Microsoft. This role is critical to managing client relationships, ensuring exceptional project outcomes, and fostering growth within the account. The ideal candidate will possess strong account management skills alongside proven expertise in delivery management, enabling them to strategically build and expand Dura Digital's presence with Microsoft.

Key responsibilities

Client engagement and account management:

• Act as the primary point of contact for Microsoft, fostering a deep partnership based on trust and consistent value delivery.
• Proactively identify opportunities to expand Dura Digital's services within the Microsoft account by understanding their strategic goals and challenges.
• Develop and execute account growth strategies, aligning Dura Digital's capabilities with client needs to drive long-term value.
• Gain a strong understanding of Microsoft’s procurement processes, onboarding, and vendor management to ensure Dura Digital can continue to transact with Microsoft as a client  without friction.
• Regularly present performance metrics, insights, and strategic recommendations to client stakeholders, demonstrating ROI and partnership effectiveness.

Team leadership:

• Manage and mentor cross-functional teams, promoting a collaborative, innovative, and results-oriented environment aligned with Dura Digital's core values.
• Ensure teams are empowered and equipped to deliver exceptional client experiences while maintaining operational excellence.

Project management:

• Lead the planning, execution, and delivery of digital transformation projects for Microsoft, ensuring they are completed on time, within scope, and budget.
• Collaborate with internal teams to define project objectives, deliverables, and success criteria, aligning closely with client needs.

Quality and risk management:

• Implement and maintain rigorous quality control processes to ensure deliverables meet or exceed client expectations.
• Anticipate and mitigate risks, addressing challenges promptly to ensure project success and maintain client trust.

Continuous improvement:

• Leverage client feedback, project retrospectives, and market trends to drive ongoing improvements in delivery processes and account management strategies.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• Minimum of 5 years of experience in project or delivery management within the technology sector, preferably with exposure to Microsoft technologies.
• Proven experience in account management and client relationship building, particularly with large-scale enterprise clients.
• Strong understanding of Agile methodologies and experience leading Agile teams.
• Exceptional communication, negotiation, and interpersonal skills, with a track record of engaging effectively with senior stakeholders.
• Demonstrated ability to identify, pursue, and close new opportunities within an existing account.
• Proficiency in project management tools and software.
• Complete alignment with Dura Digital’s company values.

Location

• Seattle, WA

Why join our team

• We provide a competitive salary and group benefits for employees working in Canada, US, or Uruguay.

• We ensure extensive training is provided to help you continuously level-up.

• We’ll provide the tools and equipment to enable you to do your best work.

• We constantly pursue and deliver on challenging and engaging projects.

• We are building an incredibly diverse and international team that you will be proud of.

• We continue to build on our amazing culture and would love for you to be part of it.