Josh Farrow

Josh Farrow is a seasoned professional with extensive experience in payment operations and customer experience management. Currently serving as Senior Manager of Payment Operations at Dutchie, Josh oversees operational initiatives and program management for the payments organization, contributing to award-winning performances such as the 2023 “The Dutchies” award and the President’s Club. Previously, as Manager of Payments Onboarding, Josh was instrumental in launching onboarding initiatives that enhanced payments revenue. Prior roles include Senior Payment Operations Strategist at The Mechanical Licensing Collective, where Josh improved customer experiences for royalty distributions, and Senior Operations Manager at Locale, focusing on scalable process design. Early career experience includes roles at Lyft as City Manager and Driver Experience Specialist, and at Five Points Pizza as Bar Manager.