e4 Strategic.
Vuyiswa Mthuzula is an experienced professional with extensive expertise in call center management and quality assurance, currently serving as the Call Centre Cases Team Manager at e4 Strategic since August 2006. Vuyiswa has held various roles within the same organization, including Call Centre Quality Analyst, Acting Call Centre Chat Manager, and Call Centre Manager, where responsibilities encompassed team management, quality reviews, customer service, and staff development. Previous experience includes consulting roles at Diners Club International and Standard Bank South Africa, as well as training and operational roles in education and manufacturing. Vuyiswa's educational background includes a Bcom Degree in Human Resource Management and a Diploma in Call Centre Management, alongside several certifications in safety and management-related training.
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e4 Strategic.
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e4 is a technology company specialising in digitalisation. By understanding the complexity of a digital journey, e4 partners with its clients to provide innovative solutions that suits their unique needs. Using an omni-channel platform approach, e4 offers a range of digitally-inspired services as well as solutions. Working across financial services, data and the legal sector, e4 understands the intricate requirements in these sectors, and uses its expertise to assist clients in effectively managing their businesses through digitalisation. e4 and its subsidiaries employ over 400 staff at offices in Johannesburg, Durban, Pretoria, Cape Town and Namibia with satellite offices in PE, Bloemfontein, East London and Mpumalanga.