Troy Sonnenberg

Troy Sonnenberg possesses extensive experience in compliance and dispute resolution, highlighted by a tenure at eBay from November 2018 to April 2020, where roles included Senior Compliance Analyst, Compliance Operations Analyst, and Payments Risk Analyst. In these positions, Troy led projects to develop compliance tools, assessed suspicious transactions, and ensured the integrity of managed payment accounts. Prior experience includes serving as Alternative Dispute Resolution Manager at the Better Business Bureau, overseeing mediation programs, and effectively managing complaint resolution processes. Troy's background also features work as a Field Researcher at the University of Hawaii's School of Public Health and as a certified mediator. Academic credentials include a Master's in Public Administration from the University of Hawaii at Manoa and a Bachelor's in Political Science and Business Administration from Texas A&M University.