Riz Karim

Riz Karim serves as the Chief Customer Officer at ECI Software Solutions, contributing to the enhancement of competitive capabilities for over 25,000 small and medium-sized businesses through tailored solutions and industry expertise. Previously, Riz held the position of Senior Vice President of Global Services and Support at Everbridge, focusing on customer success metrics and overseeing multiple customer-facing organizations. Notable roles also include Senior Vice President of Solutions Delivery at PacketVideo, where a turnaround and restructuring of global teams was successfully executed, and Senior Vice President of Field Operations at SDL plc, leading sales and services in enterprise translation management. Riz's career began as a Software Engineer at Bondsmith, Inc., following an education in Computer Science from Harvard University.