ENA by Zayo
Frank Santa Maria has a diverse range of work experience in the field of customer support and IT. Frank worked as a Senior Customer Support Engineer at Education Networks of America, where they troubleshooted complex network issues and handled various responsibilities including WAN troubleshooting, DNS, E-Mail, Content Filtering, voice over IP phone systems, Cisco routing and switching, management of wireless access points, voice over IP telephony systems, and more. Prior to that, they worked as an IT Support Technician at Robert Half Technology. Frank also served as an AV Specialist at Killington Pico Ski Resort Partners, where they were responsible for setting up and configuring Audio Visual setups and IP cameras. Frank also has experience as a Helpdesk Technician and Desktop Support/Helpdesk Analyst at Symphony Services, where they worked on the Shell Oil Mobility Management Team and provided technical support and created documentation. Additionally, they worked as a Gold Technical Support Analyst at Dell, providing technical support for external clients and conducting training sessions.
Frank Santa Maria attended High Tech Institute from 2006 to 2008, earning an Associate degree in Computer Networking & Security. During the same period, they also studied at High Tech Institute Nashville and obtained an Associates degree in Applied Science for Computer Information Systems.
In terms of certifications, Frank acquired the following additional certifications:
- Fortinet Network Security Expert Level 1: Certified Associate from Fortinet in June 2021
- Fortinet Network Security Expert Level 2: Certified Associate from Fortinet in June 2021
- Cisco Certified Entry Networking Technician (CCENT) from Cisco in May 2019
- Certified Wireless Network Administrator from CWNP in July 2018
- Certified Wireless Technology Specialist (obtained month and year not specified)
- HDI Support Center Analyst (institution and date of completion not specified)
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ENA by Zayo
ENA provides managed network and communication services to customers in the education, library and government sectors. Their scalable solutions facilitate collaboration, increase productivity and decrease the cost of information management through the convergence of data, voice and video technologies. ENA currently manages multiple statewide anddistrict-wide education and library networks successfully serving over 5,000 end sites, 560 school districts, 230 libraries, more than 2.5 million students, teachers and administrators and more than 6.2 million librarians and patrons.ENA has recently been awarded the statewide Internet access and managed network services contract for the Indiana Department of Education E-Rate Consortia, which serves 350 school corporations, and the Indiana State Library Internet Consortium, which serves 220 library locations. Empowered by their networks, ENA’s customers can focus on what matters most: preparing students, strengthening communities and leading enterprises to excel in the 21st century.