Heidi Lundstrom

Heidi Lundstrom is a seasoned professional with extensive experience in client services and performance management, currently serving as a Senior Service Performance and Client Services Manager at Egencia since September 2014. Heidi's career at Egencia includes several roles, such as Senior Strategic Service Performance Manager and Global Customer Experience Manager. Prior to joining Egencia, Heidi worked as an International Fraud Analyst at Expedia, Inc., and gained mentorship experience in a private capacity. Additionally, Heidi held a position as the Residential Technology Lab Coordinator at Western Washington University, where academic endeavors culminated in a BA in Communication and French in 2012.