Elife
Alessandro Lima is an accomplished entrepreneur and educator, serving as Founder and CEO of Buzzmonitor since January 2012 and E.life since January 2004, companies recognized for their expertise in social media monitoring and analysis. With a strong background in marketing and communication, Alessandro founded Digital Branding and was instrumental in creating the first online research institute in Brazil, Diga-me.com. Previous roles include Content Manager at Mundi Multimídia, where significant educational materials were produced, and Communication Specialist at Votorantim, focusing on executive training materials. Academically, Alessandro holds a Master's degree in Public Relations/Publicity from USP and a Bachelor's degree in Journalism from Universidade Federal de Pernambuco.
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Elife
Elife is a full Customer Experience and Engagement solution, providing creative Customer Care team of specialists, chatbots, voicebots and fine-tuning strategies to clients. On an annual average, Elife approximately performs 1.4 million interactions with consumers, handles 700.000 unique cases and produces 30 bots in 3 different countries. Thecompany has its own social media platform called Buzzmonitor (also Facebook Official Partner), was founded in 2004, has nearly 400 employees and about 225 clients (medium and large companies) in Brazil (headquarter), Mexico, Spain and Portugal.