Anita Rifino

Anita Rifino currently serves as the Quality Assurance and Training Manager at ENGIE since January 2019, where responsibilities include monitoring and analyzing all contact channels through qualitative assessments, survey reviews, and Speech Analytics data analysis. Additionally, Anita Rifino prepares monthly reports on key performance indicators and evaluates the effectiveness of corrective actions taken by suppliers. With a long tenure at ENGIE Italia starting in February 2003 as the head of corporate training processes, Anita Rifino holds a Laurea Magistrale in Giurisprudenza from Università degli Studi di Bari.