ePerformax Contact Centers & BPO
Gino Dela Piedra is a Spanish Bilingual Subject Matter Expert at ePerformax Contact Centers & BPO since September 2022, with prior experience as a Spanish Bilingual Customer Service Representative and a Customer Service Representative at Concentrix. Gino's earlier roles include working as a Sales Utility Clerk at WATSONS PERSONAL CARE STORES, Customs Clerk at FedEx, and various sales positions at People Are People, DHL Express, and Richprime Global Inc. Gino has a background in production as a Production Operator at EMI-Yazaki, and gained foundational sales experience at Nursery Care Corporation. Gino's educational qualifications include a Spanish Language Course at Instituto Cervantes de Manila and training in Instrumentation and Control Engineering Technology at Technological University of the Philippines.
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ePerformax Contact Centers & BPO
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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.