ePerformax Contact Centers & BPO
Michael Tanner has a diverse work experience in the BPO industry. Michael started their career as a Service Representative at Convergys Toledo in 2000. Michael quickly progressed to become a Sr Operations Manager at Convergys Toledo OHTeam, where they were responsible for the day-to-day operations of a call center. In 2001, they became a Client Services Manager at Convergys, overseeing client relationships and managing a team. Michael continued their career at TeleTech Customer Management Group as a Sr Operations Manager and later as a Director of Operations. In 2008, they joined Sutherland Global Services as a Senior Site Director, managing multiple sites and driving revenue growth. Currently, they are serving as the Vice President of ePerformax since 2012.
Michael Tanner attended Roy C Start High School from 1980 to 1984, but did not obtain a degree or specify a field of study.
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ePerformax Contact Centers & BPO
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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.