ePerformax Contact Centers & BPO
Miguel Navarrete currently serves as the Performance Maximization Training Manager at ePerformax Contact Centers & BPO, where responsibilities include training needs analysis, content development, and facilitation of training materials across various disciplines, alongside e-learning development using Articulate Storyline 360. Miguel's extensive experience encompasses roles such as Leadership Trainer and Global Communications Trainer, involving leadership development, quality assurance, and trainer supervision. Prior positions include Integrated Products Consultant at goFLUENT, Marketing Assistant at Synergy Corporate Technologies, and Corporate Accounts Officer at EastWest Healthcare. Miguel holds a Bachelor of Science in Business Administration, with a major in International Business from Southville Foreign University/London City College.
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ePerformax Contact Centers & BPO
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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.