Stella Pitka

Head Of Customer Experience at epic cy

Stella Pitka has a wealth of work experience spanning across various industries. Stella most recently served as the Head of Customer Experience at epic cy. Prior to that, they worked at Bazaraki.com Ltd as an Operations Manager, where they were responsible for leading and managing a high-performing team, overseeing budgets, and optimizing processes for operational excellence. Stella also held roles at Vodafone, where they served as a Corporate/SME Accounts Care & Backoffice Supervisor and a Care Backoffice Supervisor. In these positions, they demonstrated a passion for providing excellent customer service and building strong relationships with key decision makers. Earlier in their career, Stella gained experience as a Complaints & Back Office Team Leader at 360 Connect and as a Team Leader Commercial Backoffice at Hellas On Line. Stella began their career as a Consumer Loan Officer at BNP Paribas Personal Finance and worked as a Store Assistant Manager at Katselis- Bakery, Patisserie & Catering.

Stella Pitka completed a Professional Diploma in Digital Marketing from Alba Graduate Business School in 2019. Prior to that, they attended Ethnikon kai Kapodistriakon Panepistimion Athinon for an MSc in Business & Administration of Telecommunication Networks and a BSc in Economic Science. Stella also holds several certifications, including Google Ads Digital Sales Certification, Google Ads Display Certification, Google Analytics Individual Qualification, and various other certifications related to digital marketing and communication skills.

Location

Nicosia, Cyprus

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epic cy

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Epic is one of the largest telecommunication providers in Cyprus. Epic provides integrated mobile and fixed telephony, internet and pay-TV services, as well as specialized ICT solutions for businesses. At the same time, it operates 18 stores with tech products, accessories and telecommunication solutions. In 2019, it proceeded with the implementation of the biggest investment ever made for a super-fast network, with 10 times more capacity compared to the past and a wide broadband coverage. Since 2020 Epic has being awarded four times in a row, receiving twice the “Best Mobile Network in Test” award by the global independent testing company umlaut and twice the “Fastest Mobile Network in Cyprus” award by the internationally recognized internet performance testing company Ookla. Epic belongs to Monaco Telecom, the telecom provider of the Principality of Monaco, and is a member of a dynamic European telecoms’ family, which operates in France, Italy, Switzerland, Malta and Ireland.


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Headquarters

Nicosia, Cyprus

Employees

201-500

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