Equinix
Shalini Tripathi is an experienced professional with a strong background in customer support and business transformation. Currently serving as a Global Customer Support Process Specialist and Business Transformation Team Lead at Equinix since September 2020, Shalini optimizes customer support processes on a global scale and drives initiatives to enhance efficiency and satisfaction. Previously, at Oracle from April 2008 to July 2020, Shalini held roles as a Customer Support and Payment Automation Team Analyst and a Customer Support Engineer, where recognition for exceptional service and expertise in Oracle Financials modules was achieved. Earlier experience includes serving as an IT Analyst/Data Warehouse Analyst at Con-Way, focusing on business process specifications and enhancing data warehouse capabilities. Shalini holds an MBA in Supply Chain and Operations from California State University-East Bay and an MS in Electrical Engineering from San Francisco State University.
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Equinix
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Equinix connects the world’s leading businesses to their customers, employees and partners inside the most interconnected data centers. In 50+ markets across five continents, Equinix is where companies come together to realize new opportunities and accelerate their business, IT and cloud strategies. In a digital economy where enterprise business models are increasingly interdependent, interconnection is essential to success. Equinix operates the only global interconnection platform, sparking new opportunities that are only possible when companies come together.