Ruth Uri

Ruth Uri is an experienced operational excellence manager with a strong background in customer experience and service management within the SaaS and telecommunications sectors. Currently at EROAD, Ruth focuses on transforming service center operations to enhance customer success across the AU and NZ regions. Previous roles at Spark New Zealand included managing teams and developing customer insights to improve service delivery. Ruth's extensive experience also spans leadership positions in contact centers, social housing management, and project management, complemented by certifications in Agile project management and a diploma in social housing management. Ruth’s work is characterized by a commitment to optimizing customer journeys and enhancing operational efficiency.