Matt Czapla

Matt Czapla is a seasoned professional in customer experience, analytics, quality, and training, currently serving as Manager at Essential Utilities, Inc. since July 2022. Prior to this role, Matt held various positions at Aqua from July 2006 to July 2022, ultimately advancing to Workforce and Analytics Manager. Matt's career began at GSK as a Junior Data Integration Analyst and at Fiserv as an Internal Auditor. Matt holds a Bachelor of Science in Analytical Marketing from Drexel University and is pursuing two Master of Business Administration degrees in Organizational Management at Eastern University.