Francesca C.

Francesca C. possesses extensive experience in risk management and fraud prevention, currently serving as the Risk & Fraud Quality Assurance Program Manager at Etsy since September 2015, where significant contributions include the development and management of a data-driven Seller Fraud Quality Assurance Program. Prior roles at Etsy include Fraud Analyst, where strategies for fraud mitigation were developed, Senior Policy Abuse Agent, and Content Moderation Agent, focusing on policy enforcement and content moderation in the marketplace. Francesca's earlier experience includes positions at the National Council on Alcoholism and Drug Dependence as a Policy Abuse Agent and as a Mental Health Clinician at Enfield Youth Services. Francesca also holds a Master of Education in Marriage and Family Therapy from Springfield College and a Bachelor of Arts in Psychology from the University of Hartford.