Hitesh Matre

Hitesh Matre is a Customer Support Analyst at Everstream Analytics since April 2023, specializing in managing a variety of ticket types across platforms such as Zendesk, Salesforce, and Zuora, while processing customer service and technical requests. Prior to this, Hitesh worked at Cybage Software as a Technical Support Executive from September 2021 to April 2023, handling diverse tickets and ensuring efficient resolutions for customers and sales representatives. Hitesh's earlier experience includes working as a Process Analyst at Cognizant from February 2020 to September 2021, focusing on Google mapping to verify business locations and manage duplicates globally. Hitesh holds a Bachelor of Engineering in Information Technology from Sipna College of Engineering & Technology, Amravati, completed in July 2019.