Lauren Cucci Felico

Lauren Cucci Felico is a seasoned professional with extensive experience in customer support and sales within the SaaS industry. Currently serving as a Senior Customer Support Analyst for SPS Commerce since August 2017, Lauren acts as the primary liaison between the Enterprise Systems Team and clients, managing relationships with brokers and suppliers, facilitating client onboarding, and providing comprehensive support. Previous roles include Territory Sales Manager and Ecomm Sales Manager at Genius Central Systems, Inc., where Lauren focused on B2B sales and client relationship management within the natural foods sector. Lauren began a career at Bealls, Inc. as a Brand Account Manager and has also held various customer service positions, demonstrating a consistent track record of building relationships and enhancing customer experience. Lauren holds a Bachelor's degree in Business Administration and Management from the University of South Florida.