Expertflow - livechat, video, callcenter SW
Zakaria Sobhi is a UCCE Support Engineer at Expertflow since January 2014. Previously, worked as a Stagiaire - Support IT at Alto services from February 2013 to July 2013. Responsibilities included managing and administering infrastructure systems and networks such as Active Directory, DNS, DHCP, web server (IIS), file server (FTP), email server (Exchange 2007), WSUS server, certification authority, Asterisk (VOIP), SQL Server databases, Wifi network, LAN and WAN administration, Pfsense firewall installation, GLPI system deployment, and CRM administration. Graduated from Université Hassan 1er.
This person is not in any offices
Expertflow - livechat, video, callcenter SW
1 followers
Livechat, Video and call center *Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..) *CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP) *Multichannel Campaigns (Digital, Social, Voice, Chat) *Customer Journeys *Reporting, Wallboard/ Dashboard Our team of 150 engineers and SW developers are based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria