FaceKom Group
Viktória Jakab currently serves as the Head of IT Operations at FaceKom Group since June 2021. Prior experience includes a role as a Senior IT Security Expert at Országos Kórházi Főigazgatóság - OKFŐ from January to August 2021, where responsibilities encompassed information security support, training, and regulatory coordination. Viktória also worked as an EESZT Development Functional Expert at Állami Egészségügyi Ellátó Központ - ÁEEK EESZT from August 2019 to December 2020, focusing on ITIL procedures, information security, and project management. Historically, Viktória has accumulated over 13 years in healthcare informatics and medical applications, holding positions such as Product Owner at Pan-Inform and T-Systems Hungary Ltd., contributing to IT operations and system management. Viktória's educational background includes studies in analog and digital photography, computing programming, and electronics.
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FaceKom Group
We simply virtualized the way how people can arranging their daily businesses. FaceKom’s system enables you to operate your whole real-life help desk and sales team on a live virtual platform as well. Your customers have the option to contact your customer or sales representative in live from their desktop with just a single click. Thanks to the integrated identification systems, once the live connection has been established, customers can manage transactions or enter into contracts which formerly required physical verification. FaceKom is a standalone software which utilizes a fully customizable call center interface equipped with all necessary functions to produce a transparent system from your incoming video calls which can be analyzed in detail later. Its design allows FaceKom to be installed as a white label product in 4 to 8 weeks on any company system, as well as to be integrated into existing call center softwares.