Aditya Kapnadak

Aditya Kapnadak is an experienced professional in customer success and operations, currently serving as an Assistant Manager for Onboarding and Delivery at Paytm m'Loyal since June 2023. Prior to this role, Aditya worked at FamPay, where responsibilities included end-to-end query resolution and management of customer service metrics, utilizing platforms such as Freshdesk and Freshchat. Aditya also has experience from Razorpay as an Operations Analyst, focusing on merchant onboarding and grievance resolution through various communication channels. Aditya holds a Bachelor's degree in Business Management from Seshadripuram Institute of Commerce and Management, completed in 2017.