Mary McSweeney

Complaint Resolutions Team, Continuous Improvement at Fexco

Mary McSweeney has extensive experience in customer experience enhancement and relationship management, currently serving in the Complaint Resolutions Team focused on Continuous Improvement at Fexco since October 2014, while also holding the title of Customer Experience Manager for Bord Gáis Energy. Previous roles include Commercial Analyst and QA Manager at Visitravel, where responsibilities centered on the functionality and usability of websites and applications. Additionally, Mary represented union members as Head Shop Steward at Fexco, building relationships with various accommodation providers as Relationship Manager for Gulliver, and maintaining B2B relationships at Edirectory.ie. Mary McSweeney holds a Certificate in Business Trade Unionism from Munster Technological University and has further educational qualifications from Killorglin Community College and SIPTU College.

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Killorglin, Ireland

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Fexco

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Innovation, it’s in our nature At Fexco, we empower individuals and businesses to thrive and prosper through innovation. For over 40 years, Fexco’s Fresh Thinking has driven innovation, growth, and customer centricity in FX, treasury, digital tax and government backed financing sectors. We are a unique Irish international success story, challenging and transforming every market we touch. This is the essence of Fexco, making life easier for our partners. Our innovative approach simplifies complex processes, streamlines operations, and empowers our partners. This Fresh Thinking has brought us to 48 countries across every continent, with over 2,600 staff.