Hamad Yousuff

Hamad Yousuff currently serves as the CS & Partnerships Manager at Fireflies.ai, with a career trajectory that includes roles at AppViewX and BigLittle.ai, where significant contributions were made to customer success and account management. At AppViewX, Hamad managed key commercial accounts, leading to a 10% increase in expansion through effective collaboration with the sales team. In a previous role as Global Customer Success Manager, a 100% retention rate was maintained, and a record was set for the fastest customer onboarding. As Head of Customer Success at BigLittle.ai, strategic plans were established to enhance customer outcomes and retention. Earlier experience at Hush Cyber Security involved evaluating business objectives and achieving KPIs consistently. Hamad holds a Bachelor of Technology in Computer Science from Amrita Vishwa Vidyapeetham and completed CBSE education at SSVM Institutions.