First Group ZA
Richard Smith is an experienced Program Manager currently leading software development and IT systems projects at First Group ZA since December 2023. Smith co-founded Knowledgesmiths in July 2018, providing virtual assistance and document management services for businesses and academia, and served as Founder and Principal Consultant at Knowledgesmith from 2015 to 2023, specializing in digitization, software product development, and organizational change management. Notable prior roles include Senior Project Manager at Nortal, Project Manager/Scrum Master at MagicOrange, and Project Lead at both Expleo Group and SQS Group, with extensive expertise in ERP implementations and lifecycle project management. An educational background in Information Science and various project management certifications, including PMP and Agile Hybrid Project Pro, further underpin Richard Smith's capabilities in leveraging knowledge resources and enhancing organizational performance.
This person is not in any offices
First Group ZA
First Group can be found throughout South Africa and in the United Kingdom, with our Customer Support Centres based in KwaZulu-Natal, South Africa and the Whicham Valley, Northwest England. First Group has been delivering superior customer experiences across its properties, including hotels, golf villas, all-suite properties, resorts, apartments and chalets since 2004. First Group is a private company serving customers throughout South Africa, the United Kingdom and Europe, and employs over 2,500 highly trained personnel, linked worldwide by sophisticated networks. Supported by a hand-selected, common-vision management team, the Group has successfully developed a portfolio of leisure and business accommodation providing customers with a full spectrum of hospitality options including weddings, conferencing, wellness spas, comprehensive entertainment and a host of ancillary business and leisure services. First Group is committed to delivering a complete experience to all customers, regardless of demographics, personal preference or interest. We go to extraordinary lengths to enhance every facet of any stay at the properties we manage, and continuously aim to exceed expectations and infuse excellence by introducing novel and exciting activities, amenities, excursions and top-end business services.