First Hospitality
Shawn O'Neal has extensive experience in hospitality and operations management, currently serving as a Front Office Assistant at First Hospitality since September 2022. Previously, O'Neal held the position of Operations Manager at Crothall Healthcare from November 2015 to April 2023, where responsibilities included dispatching housekeeping requests and managing quality assurance. Prior to that, O'Neal worked as a Guest Service Supervisor at The Palmer House a Hilton Hotel and the Hyatt Regency Chicago, and served as Bell Captain at The Allerton Hotel, gaining comprehensive skills in request handling and scheduling throughout various roles in the industry.
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First Hospitality
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First Hospitality is a nationally recognized hospitality development and management company. The company operates a large, multi-branded portfolio of properties throughout the United States. First Hospitality—Founded in 1985—credits its success to its award-winning, people-focused culture, which delivers outstanding guest experiences, high associate engagement, and superior financial performance. Frequently recognized as industry leaders and sought after by investors and guests alike, the company ranks among top hospitality companies and operates acclaimed hotels and restaurants, including numerous AAA Four Diamond properties. First Hospitality redefines industry standards; its vertically integrated platform provides immersive hotel and food and beverage experiences and world-class investment, development, and third-party management services.