Susan Heldt

Susan Heldt is a seasoned professional with extensive experience in risk management, operational analysis, and customer support across various industries. Currently serving as a Third Party Risk Management Analyst II at First National Bank of Omaha, Susan focuses on overseeing third-party onboarding and monitoring, collaborating with cross-functional teams to ensure compliance and risk mitigation. Previous roles at PayPal encompassed controls monitoring, executive escalations, and chargeback management, where Susan demonstrated expertise in analyzing trends and providing consultative support. Earlier career positions included consulting for e-commerce and hospitality sectors, as well as a comprehensive background in database management and distribution systems. Susan's educational credentials include a diploma in Tourism and Travel Services from the International Aviation and Travel Academy and studies at Metropolitan Community College.