FirstEnergy
Michele Miller is an accomplished manager at FirstEnergy, with extensive experience in customer care and operations since 2000. Currently serving as the Manager of the Customer Care Center, Michele leads a team of supervisors and customer service representatives while collaborating with leaders across operations and the customer experience organization. Previous roles include Manager of Back Office Billing, where Michele ensured timely and accurate billing, and Manager of Smart Meter Business Readiness, overseeing various teams during the implementation of smart meter initiatives. Additionally, Michele has a strong background in workforce planning and strategy, with a focus on talent attraction and retention, process improvement, and leadership development. Educational qualifications include a Bachelor's degree in Business Management from Notre Dame College.
FirstEnergy
33 followers
FirstEnergy is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy’s 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.