Briana Lang

Briana Lang has over 14 years of experience in customer service and operations, currently serving as a Lead Customer Experience Specialist at Florida Power & Light since January 2009. Briana has held various roles within the company, including Senior Customer Experience Specialist, Supervisor of Customer Care Operations, Training Analyst, Care Center Training Coach, Quality Assurance, and Customer Service Representative. Prior to this, Briana worked as a Sales Representative at Kids Foot Locker from November 2006 to January 2009. Educationally, Briana Lang earned a Master of Business Administration with a focus in Management from Nova Southeastern University (2021-2023), a Bachelor's degree in Health Care Administration/Management from Florida International University (2017-2019), and an Associate of Arts in Business Administration and Management from Miami Dade College (2014-2016).