Hemilly Santos

Hemilly Santos currently serves as an Analista de Customer Experience at dsm-firmenich, specializing in B2B customer service, CRM management, data analysis, backlog control, and supply-chain coordination since April 2024. Previously, Hemilly worked as an Estagiária de comunicação e marketing at Swiss Re Corporate Solutions from August 2023 to April 2024, where responsibilities included 360º communication, event organization, public relations actions, and marketing campaigns. Hemilly also gained experience as an Estagiária de Customer Experience at Firmenich between September 2021 and July 2023, focusing on customer relationship development and analytics. Hemilly is pursuing a Bachelor's degree in Public Relations at the University of São Paulo, with additional qualifications in Power BI and advanced English, complemented by a technical degree in Administration from ETEC.