Nick Oros

Customer Experience Specialist / Support Team Lead / Community Manager at Keywords Studios

Nick Oros has accumulated 14 years of experience in customer support within the gaming industry. Nick has specialized in addressing support tickets and ensuring player satisfaction and issue resolution. Nick has also actively engaged with new players in popular online games, providing guidance and support to enhance their gaming experience. Additionally, they have moderated in-game chats and online forums, maintaining a positive environment and upholding community guidelines. In 2015, Nick served as a community manager for the largest Ukrainian fan community of The Witcher franchise on Facebook and Discord. Nick curated content and engaged the community through regular discussions and news updates. From 2011 to 2015, they volunteered as a content creator and video editor, writing game reviews, news articles, and producing video content. Prior to their gaming industry experience, Nick worked as a buyer and material planner at Jabil, where they managed purchase orders and logistics for PCB manufacturing.

Nick Oros earned a Bachelor's degree in International Relations and Affairs from Kyiv Slavonic University from 2009 to 2012.

Location

Opole, Poland

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Keywords Studios

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Keywords Studios Plc supplies localization and localization testing services. The Company's segments include Localization Services, which relate to translation and cultural adaptation of in-game text and audio scripts across multiple game platforms and genres; Localization Testing, which involves in testing the linguistic correctness and cultural acceptability of computer games; Audio/Voiceover Services, which relate to the audio production process for computer games and includes script translation, actor selection and talent management through pre-production, recording and post-production; Functional Testing, which relates to quality assurance services provided to game producers to ensure games functions as required; Art Creation Services, which relate to the production of graphical art assets for inclusion in the video game, and Customer Support, which relates to the live operations support services, such as community management, player support and associated services.


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Headquarters

Dublin, Ireland

Employees

1,001-5,000

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