FluidOne
Kira McClenaghan is an experienced technical support professional currently working as a 1st Line Technical Support Engineer at FluidOne since February 2023. Previously, Kira served in various roles, including Service Desk Analyst and Service Desk Apprentice at Claranet from April 2021 to February 2023, and as a Pricer at B&M Retail from October 2020 to April 2021. Additional experience includes positions as a Sales Assistant at Co-op and Primark Stores Limited, as well as Bar Staff at Worleys at the Swan. Kira holds an Infrastructure Technician Level 3 Diploma in Information Technology from BCS, The Chartered Institute for IT, completed in July 2022, and a BTEC Level 3 Diploma in Music Performance from Dudley College, obtained in 2018.
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FluidOne
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions to UK businesses. At FluidOne we put the customer first, consistently achieving one of the industry's highest Net Promoter Scores (NPS), securing 86 for September 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 220 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK. FluidOne supports the needs of 1,300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT UCaaS and CCaaS. Focusing on the mid-market, FluidOne consults with their customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CRO Brendan Lynch and CFO Roy Hastings, the management team is backed by Livingbridge to support their ambitious long-term strategy.