Flywire
Lucia Cano is an accomplished professional in customer success management with extensive experience in various sectors, including healthcare and technology. Currently serving as Senior Manager of Customer Success for B2B at Flywire since December 2018, Lucia has a strong track record of enhancing client relationships and leading teams. Prior roles include Client Success Manager at RAPP, where Lucia contributed to launching an Employee Recognition Program, and International Lead Analyst at UCLA Health, where process improvement initiatives were spearheaded. Academic credentials include a Bachelor of Science in Business Administration and Management from the University of Montana and international education experiences in Australia and Spain.
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Flywire
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Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology, Flywire has vertical-specific insight and technology that allows organizations to optimize the payment experience for their customers while eliminating operational challenges—from invoicing to payment reconciliation. 24x7 multilingual support via phone, email, and chat, and online tracking, ensures that both the client and customer have complete control over their payments. To date Flywire has processed over $16 billion in total payments volume for over 2,000 clients around the world. The company is headquartered in Boston and has offices in Chicago, Palo Alto, London and Manchester (UK), Valencia (Spain), Shanghai, Singapore, Tel Aviv, Tokyo, Cluj (Romania), and Sydney. Flywire has raised over $260M in venture funding and counts Goldman Sachs, Temasek, Bain Capital Ventures, Spark Capital and F-Prime among its investors.