FNB Zambia
Lulu J Tembo Mwila is a skilled professional in customer insights and analysis, currently serving as a Customer Insights Analyst at FNB Zambia since November 2022. In this role, Lulu captures and analyzes customer data to identify trends and opportunities for enhancing customer experience and retention rates. Previously, at Airtel Zambia PLC, Lulu focused on customer retention analysis for Airtel Money, optimizing reporting frameworks to drive campaign performance. Experience at Zamtel involved developing over 20 revenue-optimizing products for voice and data segments, alongside managing customer acquisition and retention strategies. At Vodafone Zambia, Lulu specialized in product development and management for youth and young professionals, alongside handling customer sales as a Retail Service Executive. Lulu holds an M.A. in Economic Policy Management and a B.A. in Economics from the University of Zambia.
This person is not in any teams
FNB Zambia
6 followers
FNB Zambia received its banking license in November 2008 and began operating in 2009 with an initial three branches across Lusaka and the Copperbelt. The bank has since grown to include a national footprint in seven (7) of the 10 provinces of Zambia supported by agencies, Automatic Teller Machines (ATM) and Point of Sale machines. FNB Zambia is a subsidiary of FNB South Africa, a wholly owned division of FirstRand Bank Limited which is listed on the Johannesburg Stock Exchange, and provides personal, commercial & corporate banking services to a diverse customer base of over 180,000 (including large corporates, SMEs, youth and pensioners). FNB Zambia Limited is a licensed commercial bank.