Aly Essa

Aly Essa is a seasoned professional in technical support management with extensive experience at Fortra since September 2014, currently serving as a Senior Technical Support Manager overseeing the GoAnywhere and FileCatalyst Support Teams. Prior roles at Fortra include Support Manager and Support Team Lead, where responsibilities involved managing support staff, utilizing Kayako Ticketing CRM software, and ensuring high-quality customer service. Aly's earlier career includes a Front Store Supervisor position at Shoppers Drug Mart, where staff supervision and customer service were key, and a brief tenure as a Network Analyst at Grassroot Technologies, focusing on troubleshooting network issues and monitoring systems. Aly Essa holds a degree in Information Technology Support from Algonquin College of Applied Arts and Technology and attended the University of Ottawa from September 2001 to September 2004.