Foundever
Alex Pegg is an experienced instructional design professional currently serving as Instructional Design Manager for the Americas at Foundever since November 2022. Previously, Alex held roles as an Instructional Designer at Sitel Group and SYKES Digital Services, where significant contributions included reimagining training programs to enhance learning effectiveness and reduce training time and attrition. With a solid background in content development and analysis from positions at Cognitive Arts and Forbes Travel Guide, Alex's expertise encompasses blended learning strategies and comprehensive needs assessments. Academic credentials include a Bachelor of Science in Journalism with concentrations in International Studies and Business Institutions from Northwestern University, obtained in 2006.
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Foundever
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As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.