Foundever
Nicolas Gvozden-Giraudeau is an experienced IT regional support and security manager at Foundever since January 2011, responsible for incident and problem management, IT project oversight, technical resource management, and implementing group IT strategies. Key responsibilities include budget management, PCI DSS certification, service quality optimization, crisis management, and process improvement. Prior to this role, Nicolas worked as a network support coordinator at IT-CE from April 2003 to December 2011, overseeing the WAN network for Caisse d'Epargne across France and its overseas territories. Nicolas holds a TSMSM degree in Information Technology from CESI Ecole d'Ingénieurs and a BTS in Commercial Operations from CFA Mont Saint Aignan.
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Foundever
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As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.