Aviana Hernandez

Aviana Hernandez is a seasoned professional in customer relations and operations management, currently serving as the Manager of Disabilities & Escalations Customer Relations Advocacy at Frontier Airlines since May 2024, where a focus on customer satisfaction initiatives is prioritized. Previously, Aviana worked at T-Mobile for nearly two decades, holding various roles including Senior Manager of Global Care Operations, where expertise in client relationship management and performance metrics was developed, along with positions in call center operations and financial care management. Aviana holds a Bachelor of Arts in Business Leadership and Organizational Management from the University of Arizona and a Bachelor's degree in Organizational Leadership from CSU-Global.