fullstop.ai
Brady Jacobsen serves as the Chief Customer Officer at fullstop.ai since February 2024 and has held the position of Principal Consultant at ON Advisory since August 2017. Previous roles include General Manager of Digital and Customer Experience and Chief Customer Officer at Vocus from July 2019 to March 2024, and Manager of Member Services & Operations for Velocity Frequent Flyer at Virgin Australia from September 2017 to October 2018. Brady also worked as General Manager of Strategy and Business Operations at nbn™ Australia from March 2016 to July 2017, and at Australia Post from September 2009 to March 2016 in various leadership roles including Executive Sponsor & Founder of Pride@Post. Earlier experience includes positions at Telstra from September 2003 to March 2009, managing consumer contact centres and customer operations. Brady holds an education from Melbourne Business School.
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fullstop.ai
Since 2005, fullstop.ai has been redefining customer service with our unparalleled approach. Standing at the forefront as Australia’s top-tier conversational AI provider, we proudly lead the nation in managing over 20 million interactions annually, leveraging the power of Google's world-class technology. We are a small and agile Australian owned and operated company and prioritise the security of our client data by safeguarding it on home soil. With a deep understanding of Australian call centre operations, we remain committed to empowering enterprise businesses with cutting-edge conversational AI solutions. As a fully certified provider, we continuously monitor and adapt to enhance the customer experience in real time and our commitment to transparency ensures full visibility of data, empowering our clients to proactively identify emerging issues or themes. Our services extend across customer service, sales, and support. With our diverse applications and agile approach, we provide a complete suite of services tailored to meet every unique business requirement. Our clients experience: - Enhanced customer engagement - 24/7 customer support - Increased efficiency - Cost savings - Increased Scalability - Data driven insights - Faster issue resolution - Seamless integration To learn more, head to fullstop.ai Phone 1800 901 902