Daniel Zimmerman

Daniel Zimmerman is an experienced Contact Center Operations Manager at GEICO since June 2009, overseeing a team of over 10 entry-level managers and 100+ indirect reports. Responsibilities include driving departmental KPIs, cultivating a culture of accountability, and resolving escalated issues effectively. Daniel has a strong background in training and developing talent, with previous roles as Contact Center Supervisor/Trainer and Customer Service Associate at GEICO, and experience in customer service management at The Home Depot and Wegmans Food Markets. Educational qualifications include a Bachelor of Arts in Media Production from Buffalo State University and coursework in Business Administration at Erie Community College.