Wilfredo Maldonado

Wilfredo Maldonado is an experienced professional with a strong background in technical support and telecommunications. Currently serving as a Network Operations Center Supervisor at GEICO since November 2006, Wilfredo leads high-volume, 24x7 technical call center teams, focusing on the efficient resolution of complex client issues. Prior to this role, Wilfredo worked at Verizon Business from March 2000 to July 2006 as a Telecom Engineer III, overseeing new customer project implementations and contributing to the Network Routing Architecture team for government projects. Additionally, from October 1992 to March 2000, Wilfredo held the position of Sr. Technical Support Engineer at SER Solutions, where expertise in UNIX operating systems and third-party software diagnostics was utilized to enhance productivity in a call center setting.