Joy Stephens

Joy Stephens, MPH, has extensive experience in digital operations and strategic management within the financial sector, currently serving as Vice President of Digital Direct Lending Operations at GM Financial since November 2015. Previously held roles at GM Financial include Assistant Vice President positions in Digital CX and Operations as well as Product Management. Joy also served as Executive Director at Kids WellCare Inc., focused on improving health outcomes for children and families. Prior experience includes significant positions at Santander Consumer USA, Capital One, J.P. Morgan, JC Penney Company, and Franklin Templeton Investments, showcasing a strong background in marketing and product management. Joy earned a Bachelor of Science in Marketing from the University of South Florida and a Master's Degree in Public Health from Walden University, currently pursuing an MBA at Regis University.