Kerul Patel

Kerul Patel is a Principal Technical Support Analyst at Genesys, with over a decade of experience in technical support roles within the company. Patel has specialized in Genesys Cloud UI and Genesys Cloud Analytics & WFM, contributing to training and mentoring initiatives, delivering multi-product training to new hires, and providing expert-level support for escalated issues. Prior to the principal role, Patel progressed through various positions, including Staff Technical Support Analyst and Senior Technical Support Analyst, where responsibilities included preparing training materials, collaborating with engineering teams, and enhancing service efficiency. Patel's career at Genesys began as a Quality Assurance Intern, supported by a Master’s degree in Computer Science from the University of New Brunswick and a Bachelor's degree in Computer Engineering from Visvesvaraya Technological University.