Rhea Mae Merciadez

Rhea Mae Merciadez is a Global Partner Support Specialist at Genesys since December 2022, serving as a single point of contact for partner support, deal registration, quoting, order management, and partner onboarding. Prior to this role, Rhea worked as a Contract Analyst at Liveware Labs from September 2021 to December 2022, where responsibilities included data transfer and verification from hotel contracts into internal systems. Rhea's experience also includes positions at IBM from October 2017 to August 2021, where roles ranged from Contract Support Professional to Proposal Support Professional and Technical Support Specialist, gaining extensive knowledge in supply and demand management transactions and customer support. Rhea began a career in IT as an IT Desktop Associate at TeleTech and holds a Bachelor of Science in Information Technology from STI College Ortigas Cainta, completed in 2017.