Valeriia Melnikova

Valeriia Melnikova is a seasoned professional in customer experience and support, currently serving as a Senior Customer Experience Manager at GetResponse since March 2024. Valeriia's extensive background with GetResponse includes roles such as Senior Customer Success Advisor and Product Support Coach, where responsibilities encompassed providing comprehensive support for Enterprise customers, facilitating customer meetings, and mentoring junior team members. Earlier positions within GetResponse involved account management, product retention monitoring, and customer communication, alongside work at Daxx Software and Trionika in marketing and content writing. Valeriia holds a Master of Arts in Technical Translation from the National Technical University of Ukraine 'Kyiv Polytechnic Institute'.