Raypak
Abbi Passero has extensive experience in customer experience management, currently serving as the Customer Experience Senior Manager at Raypak since January 2019, where leadership of a large team and strategy development to enhance customer service are key responsibilities. Previous roles include Product Training Manager, Product Development Lab Team Lead, and Senior Test Engineer at Rheem Manufacturing from March 2016 to January 2019. Abbi began a career in engineering as a Test Engineer and later as an Office Assistant at Power Vac Services. Abbi holds a Bachelor's degree in Mechanical Engineering and a Minor in Business Administration from Auburn University, completed between 2011 and 2015.
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Raypak
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For over 70 years, Raypak has been the world's leading manufacturer of copper finned boilers and heaters. From a modest beginning in 1947 in founder Al Whittel's garage in Southern California, Raypak now supplies equipment all over the world from its manufacturing facilitiy in Oxnard, California, and its licensee in England. Raypak's first manufacturing facility was located in El Monte, California. As a result of the growth generated by the market acceptance of the copper fin design, the factory was moved to Westlake Village, California, in 1970. After two major expansions over the next thirty years, Raypak outgrew the 151,000 square foot Westlake plant. In 2000 Raypak's primary manufacturing facility was relocated to a completely new 235,000 square foot building in Oxnard, California, its current headquarters. Raypak expects that the market acceptance of new product designs will accelerate the growth rate that the company has experienced during the last ten years. The state-of- the-art Oxnard facility prepares the company to meet these growth demands. Raypak's design goals are and have always been high quality, reliability and energy efficiency. Adhering to these basics is the reason the reputation of the company is held in such high regard by design build consultants, specifying engineers, distributors, contractors and homeowners. In 1996, Raypak was registered to ISO 9001, becoming the first boiler manufacturer to achieve the highest registration level attainable.