Zipline
Deri McCrea is the current Chief Customer Officer at Zipline. Deri has also held the title of Consultant at Vendavo Inc. and VP, Customer Experience at Sterling Commerce. Deri has over 20 years of experience in leadership roles in customer service and operations.
Deri started their career as a cost accountant at ROLM. Deri then moved to Silicon Graphics where they spent seven and a half years in various roles. In these roles, they gained valuable experience in customer service and operations which they would later use in their role as Director, Qualix Direct at Qualix Group. After four years at Qualix Group, Deri was recruited by Comergent Technologies where they spent eight and a half years in various leadership roles in customer service and operations.
In their current role as Chief Customer Officer at Zipline, Deri is responsible for providing a comprehensive view and responsibility for the overall Retail Zipline customer life cycle from acquisition to implementation to lifetime success and retention.
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Zipline
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Zipline exists to improve the lives of retail workers. To take unrelenting chaos and turn it into an efficient, engaging stream of communication. Instead of sifting through piles of emails, messages and paperwork, employees have straightforward, easy to digest instructions in the palm of their hands. Created by those in the retail trenches, Zipline ensures employees get the right information at the right time, in the right way; allowing them to be agile, responsive and pivot at a moment’s notice. Zipline changes behavior, gives people back precious hours and transforms the entire workplace. Employees feel connected, understand the role they play in the brand’s mission and can get back to doing the job they’re meant to do. They have a clear path, corporate has an accurate picture of how stores are operating, and the mayhem has been corralled