Ginnie Mae
Laticia Jefferson is a seasoned professional with extensive experience in the public sector, currently serving as the Director of Customer Experience at Ginnie Mae since January 2016. In this role, Laticia leads modernization efforts by integrating customer feedback into new technology and systems, including the launch of the MyGinnieMae enterprise portal and the Centralized Service Desk. Prior to this position, Laticia held various roles at the U.S. Department of Housing and Urban Development, where responsibilities included negotiating complex audit resolutions and developing policy for the HOME Investment Partnerships Program. Laticia holds a Master of Arts in Urban Affairs from The University of Texas at Arlington and a Master in Social Work from the University of Iowa, along with a Bachelor of Arts in Sociology from Drake University.
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Ginnie Mae
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The federal government and Ginnie Mae take pride in a workplace that encourages, supports, and rewards initiative and innovation, while also accommodating our employees' personal lives. Our flexible personnel policies allow workers to balance satisfying careers with their other interests and responsibilities. Ginnie Mae employees are at the center of the U.S. housing market. Through our mortgage-backed securities, we make global capital available to lenders in all communities and help individuals and families across the counrty afford their homes. We do this with minimal risk to the American taxpayer. As a member of the Ginnie Mae team, you will be instrumental in ensuring that money flows consistently to mortgage programs that many of our nation's veterans as well as families in rural communities rely on and utlize. Ginnie Mae products finance most of the Federal Housing Administration's (FHA) single-family insured home loans, which help hundreds of thousands of families every year achieve and sustain homeownership. Ginnie Mae needs the skills of diverse group of experts to accomplish its mission, including finance, legal, technology and operations professionals who strive to excel in a business environment that is constantly evolving, challenging and rewarding.