Julie Maitha

Julie Maitha is an experienced Call Center Agent currently employed at GiveDirectly since September 2021, where responsibilities include handling inquiries, escalating sensitive cases, conducting telephone surveys, and proposing process improvements. Prior to this, Julie worked at Ngao Credit Ltd as a Call Center Agent, focusing on customer outreach and product inquiries, and at SBT JAPAN KENYA as a Sales and Customer Service Associate, building relationships with customers through effective communication. Julie's career began at Family Bank Ltd as a Business Development Officer, engaging with banking customers to enhance relationships and identify suitable banking solutions. Julie holds a Bachelor's degree in Business/Commerce from the University of Nairobi, earned between 2011 and 2014.