Gladly
Christian Eberle is an experienced professional in the field of enterprise solutions consulting, currently serving as the Head of Enterprise Solutions Consulting at Gladly since May 2019, where the focus is on creating exceptional customer service experiences. Prior to this role, Christian Eberle held various positions at Genesys from July 2014 to May 2019, including Senior Global Strategic Consultant, Principal Solutions Engineer, and Solutions Engineer, contributing to cloud transformation efforts and enhancing technical discovery and solution design processes. In the early career at Apple from November 2010 to July 2014, Christian Eberle collaborated with consumer channel partners to improve sales performance through training and analytics. Throughout the career, Christian Eberle has received multiple accolades, showcasing a commitment to innovation and excellence in solutions consulting.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.